Driving global businesses, logistics industry is the bloodline of several modern business organizations. The latest in the technology innovations that steer logistics industry is the Delivery Tracking App.
The survey conducted on the logistics and transportation industry in the US has revealed that the spending in this industry is around 8 percent of the US GDP.
The way of performing business processes has been changing considerably, thanks to innovative technologies that keep invading regularly. Mobility solutions and the conveniently available Internet connectivity have ensured that it is inevitable for almost all types of industries to make use of business-centric mobile apps. There’s little wonder that the novel Delivery Tracking App is gaining momentum among logistics businesses across the world.
How Does the Delivery app Help Logistics Industry?
The modern logistics industry has been evolving, leveraging modern mobile technology for its improvement. Modern logistics companies have started using mobile applications for facilitating monitoring and efficiently managing their business processes and work flow.
Some of the amazing features in the delivery app have been listed below:
1. Real-time job tracking
It is possible to track all items in real-time. Starting with pick up through delivery, the app provides details about the driver’s moves. Logistics business owners and managers will be able to reduce missed delivery count as well as customer complaints by using this app.
2. Automatic dispatching
Delivery personnel and drivers can be assigned automatically based on the availability, direction, distance, and the present load capacity.
3. Smart route management
Planning and optimizing routes can be done in a few seconds, leading to best possible delivery results. This feature helps save delivery time and fuel cost, thus maximizing daily drop count for each driver per day.
4. Driver’s log
Recording the daily activities of delivery personnel in logs enables tracking their every move each day.
5. Shipment tracking
This is useful for tracking shipments and provides detailed information on the carrier and delivery of consignments.
6. Online and Offline functioning
The ability to work with data connectivity and in it absence as well ensures that delivery personnel will not have to stop due to low or no cellular signal. The entire app is capable of being managed without Internet access; this helps employees greatly.
Delivery personnel’s service and performance can be evaluated through customer feedback in real-time.
8. Electronic signature
Time-stamped signatures can be captured from customers that act as proof of goods being delivered.
What are the Key Benefits of Delivery applications to Logistics & Transport Industry?
Mobile apps designed to track delivery of goods offer several exclusive benefits to logistics businesses. A few have been discussed below:
1. Better and efficient management of the fleet
Logistics companies normally have a fleet of vehicles that need to be appropriately managed and well maintained. Delivery apps enhance the performance of vehicles while improving the overall services of the cargo movement.
Maintaining data about all the vehicles, this app enables entrepreneurs dealing in delivery-based businesses to have a clear knowledge of registration numbers of all vehicles and vehicles operating at different routes. Driver details according to vehicles and location of each driver can be obtained as well.
The app keeps managers informed about when a vehicle requires servicing. The condition of the brakes and engines, in addition to other such significant parameters, is available.
2. Gain visibility into movement of cargo
GPS-based delivery apps are designed to enable companies to track vehicles and cargo in real-time. Such insight proves to be of great help in accurately predicting the time of arrival and responding to customers’ queries properly. This helps improve customer experience and increase their trust.
The increased visibility also results in improved productivity and reduced stock loss in transit.
3. Flexibility is improved in the delivery process
By allowing making changes according to needs midway through the delivery process, and by offering customers increased flexibility in scheduling the services, delivery apps improve customer satisfaction.
The erstwhile unchangeable processes can be changed with the help of the innovative mobile apps, thus creating greatly customized services to efficiently meet the needs of customers. Such flexibility helps improve customer service and eventually leads to increased customer retention.
4. Online booking of cargo is enabled
Almost all leading logistics companies such as DHL and FedEx now offer online booking facility to users. Users in the modern world are tech-savvy and prefer to book their goods or parcel using mobile apps.
The app facilitates scheduling the pickup appointment and also allows setting the time for the goods delivery. This saves a lot of time and efforts.
5. Safety of drivers and performance will be enhanced
With access to drivers’ whereabouts and activities facilitated through GPS tracking, business owners and managers may stay connected with them all the time. This leads to increased safety as well as better performance.
6. Cost reduction is possible
Delivery apps make it possible to monitor vehicles and delivery personnel effectively. By giving access to relevant information on real-time, these apps enable businesses to reduce the number of resources required. Furthermore, you may analyze all expenditures related to business-related processes. All these help reduce the operational costs.
7. Improved customer service
Efficient planning and the ability to keep tabs on staff and business activities in a constant manner enables businesses to achieve not only more number of deliveries but also quick service. This, along with the ability to keep customers updated accurately and regularly ensures better customer service and increased revenues.
8. Reduction in administrative resources
Will all-round improvement in efficiency and control over the entire fleet and personnel achieved by using the innovative delivery app, there’s no need for having a huge staff. All essential statistics being gathered directly from the vehicles and delivery staff through GPS technology, the number of administrative staff can be reduced.
Enabling handling the pickup and delivery processes efficiently and facilitating regular automatic updates to customers about order status, the delivery app for logistics business certainly ensures visibility and builds trust. This in turn assures improved customer relationship and increased profits for the business.