The covid-19 impact was and is huge. The world has seen many virus outbreaks, but the COVID outbreak was devastating because we were caught off-guard. 2 years after the outbreak, the world is adjusting to the new phenomenon. Almost everything changed and we all know that it is never going to be the same.
The market remained closed for almost a year and many businesses run out of resources while dealing with the COVID, forcing them to shut down. Before we could comprehend what was going on the virus began to mutate and yet another lockdown was imposed.
According to the Global Entrepreneurship Monitor report, there are almost 582 million entrepreneurs or business owners in the world. The owners alone amount to 8.3% of the total population. This is excluding the workforce of the business.
In such a volatile situation, digital platforms helped many businesses to stay afloat and managed to maintain the economical equilibrium. Businesses that were shrewd enough to understand this change were the ones that managed to survive.
This sent many of the C-suite leaders to figure out the best digital transformation strategy for their organizations. The rapid digitalization efforts of many businesses and organizations created a space for the e-commerce market.
What is e-Commerce?
e-Commerce is nothing but selling and buying goods through a digital medium. The digital medium is almost always the internet and the consumers have the option to pay for these products/services via online payment methods.
It all rounds up to the customer comfort and the speed at which the business is done.
If you look from the perspective of the business, it can cut down all sorts of establishment costs by a great margin. If the business is going to happen in the digital platform, then most of the operations would only comprise inventory management, packaging, distribution, logistics operations, etc. When businesses focus on these critical operations, the quality of the product increases by many folds.
From the customer point of view, there are so many benefits when customers adopt the e-commerce way of business. Firstly, the options to explore different products in a short time are higher. A variety of sellers and buyers can reach the customers which are highly advantageous. On top of all these, customers can do all these from the comfort of their couch!
The impact of COVID-19 in e-Commerce
The estimated global buyers in 2021 are somewhere around 2.14 billion. This roughly makes up 27.6% of the global population.
This number was almost 4.4% lower than the 2020 digital buyers. With the incoming e-commerce platforms, this number is only expected to grow.
Despite the COVID crisis claiming lots of lives and livelihoods across the globe, e-commerce engagement seems to only increase. This trend is not true for just essential goods, though many e-commerce platforms have now adjusted their platform to accommodate essential goods, the non-essential goods also seem to boom despite the present situations.
Interestingly, the COVID-19 outbreak has created many new opportunities to enhance supply chain management. Using digital prowess to scale the supply chain management operations, particularly the logistics operations have resulted in great efficiency and brand value.
Many e-commerce platforms and on-demand delivery systems are using last-mile delivery management software to scale their operations. Though the impact of COVID-19 accelerated the process; it is not entirely true.
A digital movement has already been initiated in the logistics field to enhance their operations. Also, the world is moving towards leveraging data. Data engineering has penetrated almost every industry and is now the most important part of digital transformation solutions.
How ManageTeamz helps businesses to streamline their logistics and e-commerce delivery operations in response to COVID-19?
Streamlining the logistics operations can save a great deal of money for a business. In fact, it can lead to better stock monitoring and inventory management.
In this fast-paced world, the importance of delivery management systems is not to be taken lightly. For many e-commerce platforms, the ultimate selling point of their model is the fast delivery of the product. Some of the popular e-commerce platforms even go an extra step to deliver the product on the very same day.
Also, an e-commerce delivery management system can leverage the customer’s data and analyse them to improve their overall algorithm. Last-mile delivery management software helps these platforms to store this customer data more efficiently.
ManageTeamz also comes with additional features like route optimization, driver allocation, channels for communication, proof of delivery, GPS tracking, etc. These features help the business to focus their energy and resource on just customer satisfaction as the other factors are being managed by the software.
The best part about ManageTeamz is cross-functionality. The software works on almost any device and platform. The backend process to store the data is also pretty much simple.
The software is also based on cloud services. This enables easy deployment of the software. There is no know-how stage in this application. The functions and features are as direct as possible.
Last-mile delivery management software has to be precise and accommodate the daily logistics functions of a particular business. Even though delivery management software may look like focusing on just a single aspect of the operations, we have to understand that logistics operations alone hold a market share of $12 trillion.
As the market size is tremendous, businesses have to keep an eye on the impact of logistics operations in other sectors. ManageTeamz can not only collect this data but visualize it for better interpretation.
Wrapping this up,
We should also understand the mindset of the people, or in this context customers, to better set our goals. The COVID-19 has obviously changed the customer’s mindset and accelerated the digital transformation process of many organizations and businesses. Even many governments are aligning their strategy towards digitalization for better governance. In such scenarios, businesses should allow the customers to feel acquainted with this online space. People should be assured of the quality of the products/services and should have a strong community where their queries about this process can be heard. This will revamp the whole digitalization process for a better future.