Without any doubt, the Delivery Industry is changing rapidly. Right from making a phone call to ordering food online from your favorite restaurant. With a tap on the phone, you get the food you desired at your place. Applications are the major reason to make this possible.
This has been causing great disruptions in the industry. Even small-level restaurants now have the facility of door delivery to ease and enhance the customer experience. So, why there is a need for food delivery software to manage the needs of the customer?
Importance of a Food Delivery Software:
Food Delivery has reached new heights in recent years. With increased necessity prevailing in the environment, this innovative solution for the delivery supply chain can help businesses on both sides to achieve their goals.
As pandemic is changing the lives of most businesses, it has changed the way delivery businesses operated. In the previous year 2020, there were 1231.9 million food delivery users it seems. And this trend is still continuing.
It is expected that the market will rise up to $182 billion within the next three years in terms of revenue forecast. It is also said that an average person would rely on at least a couple of food delivery applications to order meals at least three times per month.
So, here are the current needs or challenges that should be addressed:
- Providing faster food delivery
A report states that 58% of customers are not willing to wait for more than 40 minutes of their delivery it seems. This shows the importance of speed and time for delivery. This means not just increasing the efficiency of the staff who prepare the food but also enhancing the food order management, fulfillment, and creating a suitable delivery network that can support it.
Around 17% of customers feel that their food isn’t warm or fresh enough on arrival as their main complaint. Hence, faster food delivery and optimized drop-off can certainly help in this matter. And when one in four people are prepared to wait an hour or more, you will need to overcome this challenge by removing those concerns.
- Improves the quality of service
Six out of seven complaints that irritate your customers involve some level of mismanaging service quality. That’s over 70% of the complaints customers have with your service. Businesses that can keep these concerns at a minimum rate will win the hearts of the customers to a certain extent. Getting everyone involved in the delivery process will be the first step to achieve this. The staff that receives the order has to have clear lines of communication with the delivery team.
- Ensuring the right price of your delivery
Although customers don’t mind spending money on delivery, the only thing you need to determine is how much they are willing to pay for your delivery to turn profits. But keeping customers and staff satisfied with the price is all we need.
According to the statistics, customers are willing to pay an average of $8.5 for their delivery, including the delivery fee, service fee, and tips. One needs to optimize in minimizing cost and maximizing the performance.
How a food delivery management software can tackle this?
A food delivery management software is an end-to-end solution for delivery. This remains to be a unique system that meets the needs of specific delivery. So, here is how this software solves the above-mentioned problems:
- End-to-end solution
This software for restaurants and dark kitchens takes a holistic approach right from the planning, tracking, organizing, and executing delivery across the supply chain. To put it simply, from the moment the meal is ordered to the time it is delivered to the customer, this software can be a perfect solution.
For example, a temperature monitoring system that maintains the freshness of the food or an order management system you use to receive and send out orders. A food delivery management software contains all of the tools you need to increase the speed, efficiency, and accuracy of the food delivery. It includes route optimization, delivery scheduling, tracking, etc.
- Cost-Effective strategy
One would think that all of those capabilities would cost you a lot of money. But this may be wrong! Unlike legacy solutions, which require a hefty upfront investment, this kind of multi-restaurant delivery software is pay-as-you-go at a low monthly fee.
This is through Cloud strategy. This is useful in increasing efficiency without investing too much money. Enhanced usability means faster adoption. This software is extremely straightforward and easy to use which comes with an intuitive dashboard to manage everything.
- Increased Transparency & Flexibility
This dashboard comes with all details regarding the delivery. Businesses can use that information to auto-assign orders based on the nearest or best agent so that when a deliverer arrives the delivery is ready for pick-up.
Optimizing pick-up helps you in eliminating the pain which means you retain a happier workforce. It also lets you in maximizing the performance output and boost key metrics associated with delivery logistics. This includes gaining insights into driver location, vehicle capacity, ETA, etc.
This can also be helpful in optimizing the desired route and reducing the optimal time for delivery which the customer expects. When viewing from the business perspective, it saves you a lot of resources while offering maximum profits.
- Meeting Customer Expectations
Be it any type of business, customers are pillars. It is equally important to retain your existing customers when speaking about attracting new customers. If you offer them the things which they requested, customers will repay the kindness by recommending your business to others.
Hence, try to provide a great customer experience from the moment they place their order. Make sure to optimize everything right from the time, route, etc which would make them feel at ease. Yet another advantage of this software is that it enables hassle-free communication with customers.
Not only customers, driver-to-driver, driver-to-business, driver-to-customer, customer-to-business communication is also possible. It comes with wide variety features like e-signature, feedback gathering, live tracking, etc which customer expects.
ManageTeamz is one such feature-packed Food Delivery Management Software that is designed to handle the present needs of the businesses in society. Explore our features to know more about our software!
Like what you’re reading?
Get on a free consultative call with our team of industry experts to explore the possibilities on the subject.