Over the years, the standard of online delivery has changed largely. And it has carried over to the expectations of online consumers as well. Receiving an order made online in 3-5 business days is acceptable and okay for most of us; however, it is magic when the order arrives within an hour or two. On-demand delivery has changed the way online selling works. However, delivery of products has always been a complicated issue for delivery companies and retailers. The reason why the concept of on-demand delivery is not streamlined yet and is somewhat restricted to the food industry is that shipping and mass fulfillment of products is highly complex, costly, and time-intensive process that many retail companies are still trying to figure out.
But, with the introduction of on-demand delivery app, things have started smoothening for the retailers, especially when it comes to audience retention. On-demand delivery app development companies are working on ways to bring new aspects to the world of on-demand delivery.
If you are a retailer or in the delivery business, it is important that you understand customers want streamlined delivery services and with an on-demand delivery app, it is possible to make the process a lot easier.
However, before getting into the on-demand delivery app development, you need to determine the top features that customers love in a delivery app. With that said, we are going to discuss the best features you cannot miss to comprise in the on-demand delivery app.
Let’s get started.
#1 Push Notifications
If you are creating an on-demand delivery app, you must include the Push Notifications features. It may seem like a secondary thing to work on, but it can be beneficial for both customers and your organization. Why push notifications are important is that it tells customers what exactly is happening with their order. This includes from the request approval of the product ordered to the delivery of the order and everything that goes in between the process.
On the other hand, push notifications are also beneficial in sending out alerts and information related to offers and discounts people are looking for. It is an easy way to make communication with the customers so that they know they are in the loop of everything that’s going on in the process and your company.
Thus, this feature is a ‘must include’ and should be implemented strategically, especially if it is for food delivery.
#2 Reviews and Ratings
Online shopping has influenced people to look out for options before buying something. Since they really can’t physically examine the product before buying, they heavily rely on the reviews and feedbacks from previous customers. The reviews give them an idea whether the product is worth buying or not. This has made Reviews and Ratings feature an indispensable part of every enterprise. Customers trust a product or service based on the reviews and ratings since they believe many people have used a specific product and found it good enough to buy.
For not only customers but reviews and ratings are also beneficial for businesses as well. Customer reviews are what people think of your business, product, or service. It is a great way to know where you are excelling and where you are lagging. By looking into the negative reviews and poor ratings, you can improve your products and services.
Last but not least, having the reviews and ratings feature incorporated in your on-demand delivery app will attract potential customers to your business.
#3 Real-Time Tracking
When customers order something online, they can’t just wait to get the product delivered to them. They are always on their phones looking for any updates regarding the product they ordered. If you want to succeed with on-demand delivery, you need to establish a sense of trust with your customers. This is where real-time tracking comes into the play. Whether you have a small business or an on-demand delivery service, building a trustworthy relationship becomes with real-time tracking.
With real-time tracking software, your customers will know everything about the product they ordered. They don’t have to worry about where their package is. Your customers will get everything in detail from where your order has been shipped to where it is now and when it will reach you.
You must include real-time tracking feature in your on-demand delivery app if you want to survive the competition.
#4 Hassle-Free Order Placement
The most important feature an on-demand delivery app must include is hassle-free order placement. If you want to be a successful on-demand delivery service provider, it is important that you incorporate your on-demand delivery app serves the customers anything whenever they demand.
In simple terms, your on-demand delivery app must be accessible 24/7 so that your customers can use it anytime and from anywhere without any obligations. On the other hand, customers should also be able to order what they want.
There are a plethora of on-demand delivery service providers in the market and in order to compete with them, you need to be extra vigilant. Having an app that’s easy to use and navigate, is attractive, and offers a variety of features, etc. can help you attract potential customers as well as retain the existing ones.
In short, everything needs to be perfect – from placing the order to making payment, checkout, delivery report, and more – ensuring that customers are enjoying using your app.
How apps help on-demand delivery businesses?
The demand for on-demand delivery apps for enterprises has surged in the recent years. Whether it is a delivery service provider or a business, all are looking for ways implement on-demand delivery app into their business model. With that said, there are several benefits to having on-demand delivery apps for your delivery business. They are:
- The apps can effectively meet the expectations of the customers
- These apps give you the competitive advantage that you have always wanted
- On-demand delivery apps are ideal for all kinds of delivery businesses and business enterprises
- Having an on-demand app can help you make the most out of your business opportunities
- Last but not least, on-demand delivery apps can help you attract potential customers as well as retain the existing ones
When you are considering having an on-demand delivery app for your business, you must go to an experienced on-demand delivery app development company that understands your company needs and work accordingly. You must implement this strategy as fast as possible to get a competitive edge and enjoy streamlined B2C and B2B relationships.