Pros and Cons of Developing a Food Delivery App for Your Business

Started nearly eight decades ago during the World War days when there was need for delivering food to the war-affected population, food delivery system has ever since remained essential and much sought-after in various parts of the planet.

Now, in the modern times, it has gone through tremendous changes. Even today, the concept of ordering and getting food delivered at doorsteps undergoes continuous evolution. Only, with the modern touch of innovative technology, the process of ordering and delivery has been made easy and immensely convenient.

New technologies are lending themselves to be leveraged for unprecedented and amazing utilities for the common man today. Entrepreneurs in the food and beverages industry have started capitalizing the Internet and mobility solutions to the maximum possible extent. Among the different ways enterprises manipulate and make use of technology, Delivery App for Food Delivery Business is the latest arrival.

What are the Key Aspects that Drive the Global Food Industry Toward Food Delivery App?

In the contemporary world driven by online activities and mobile devices, there’s an app for almost all conceivable human requirements. Mobile application development has been experiencing an increasingly more demand and the scenario is likely to continue in the coming years.

Food delivery apps are the trendy, convenient choice of most of the global population today. People in the digitally connected world seek more and more of comfort, smooth user experience, and timely delivery of food items with the least efforts. They are even prepared to spend more for enhanced service and increased number of choices when it comes to food delivery.

“U.S. accounted for a maximum market revenue share of 83.4% in America’s online food delivery market and is expected to show a similar trend over the forecast period growing at a CAGR of 8.3%.”

The following are a few of the vital factors that make food delivery applications the most preferred choice of a major population of today’s world.

Advantages of Food Delivery App

1. Customer Convenience

Using online means to order what they want from their place with comfort, enjoying the food they like being delivered at their doorsteps, and making payment for what they purchased in easy and their preferred mode are the primary factors that woo customers. The modern food delivery app ensures providing all these, and more. The key appeal of this app is the convenience it offers

2. Increased Visibility / Exposure for Small and Medium Size Businesses

Irrespective of what type of food business you are in or the volume of your business, delivery apps are the most effective way to obtain the maximum possible exposure. Breaking geological barrier and ensuring that organizations get to become noticed better, delivery app for food business improves the chances of online visibility considerably.

3. Increased access to a wider market

A robust online presence enabled by Delivery App for Food Delivery Business helps enterprises to revitalize their business process. It also facilitates better access to large client base. These translate into effective promotion of the organization’s services, menu, and discounts offered, if any, on the product.

While the food business establishment may not be open round-the-clock, its products and services can be made available to all customers 24/7. This ensures getting access to an extensive range of customers.

4. Improved food delivery process

Online ordering is advantageous for both food businesses and the customers. With powerful features such as real-time tracking, route optimization, and updated delivery status, the delivery side of the business gets more efficient. Staff time can be used in a most optimal manner and customers will be satisfied with the short delivery time and the ability to monitor delivery.

5. Digital connection with customers

It is possible to build a comprehensive customer database when an online ordering and delivery system is in place. This helps enterprises to identify recurring customers, repeated orders and their preferences. The ability to save transaction history makes ordering favorite cuisine simple and easy. Valuable feedback can be collected from customer engagement activities, facilitating improving the quality of service.

6. Brand recognition can be increased

Brand plays a key role in any business today. Mobile apps for food delivery help enterprises to bring their brands to the front, thus increasing sales. With your business icon remaining on customers’ mobile devices permanently, they are always reminded about your brand.


Potential Drawbacks in Food Delivery Apps

1. Wait time due to delays

Despite benefits such as convenience and getting delivery at one’s doorsteps, there is always the possibility of your order taking longer time than expected. With several people going online for ordering food and other external factors such as traffic and weather being unpredictable, potential delay has to be considered while ordering food online. Shortage of delivery personnel is another challenge.

Delays caused by such factors might go detrimental to an organization’s reputation, contributing to negative feedback.

2. Effective delivery incurs high expense

Restaurants and other food businesses are inclined toward differential pricing to manage the additional costs incurred due to delivery of food. In the event of the food delivery business arranging their own delivery personnel also, delivery-related overheads are unpredictable and often high. These are frequently passed on to the customers in the form of charges, in addition to the cost of food they order.

3. Increased labor costs

Door delivery involves additional manpower as well as increased monitoring and supervision. These being cumulative of overall labor expenses, food delivery businesses are expected to incur additional labor costs. If your business doesn’t have tie-up with delivery service agents, you will be required to spend money on delivery vehicles and bear their maintenance cost as well.

4. Maintaining food quality will be a challenge

Increased number of online orders and the need for picking up from varied restaurants are factors that always pose a threat about food quality. Despite being enriched with innovative and powerful features, delivery apps and the delivery personnel may not always be in a position to warrant the quality of food that is being sourced from different places.


Food industry, especially the restaurant business, is getting a major facelift, thanks to the advancement in technology. Food ordering and delivery have gone the digital way. Online food ordering and delivery system is an innovative concept that is undergoing continuous evolution. Third-party food delivery apps have enabled restaurants to meet the quickly rising customer demand related to online ordering.  They have a great potential for expansion and progress in future.

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