PoD: The trend born out of a need
Last-mile delivery and highly convenient, personalized services have been the upper crest of the tech-business industry. There is a race of making lives more comfortable and bring immense convenience for the customers. It is finely considered synonymous to improve UX and higher customer satisfaction that is eventually leading the way for better client retention. Trust and transparency are always regarded as potential challenges while improvising and scaling business processes. The objective generally remains of making businesses cross boundaries of efficiency and bring in to the next level of quality and service.
These days all food delivery, personalized, dedicated services like Dunzo, and free resource tracking systems are using the proof of delivery. It is mainly done for making the critical stakeholders feel secure and more confident while using the services. Confidence in the brand and service provider is one of the primary prerequisites for a satisfying UX and businesses which are using technology to make the most out of it with proof of delivery.
Here are the five potential ways and electronica for delivery can improve your overall productivity manifolds
1. Real-time Database without slack
Valuable information and all the critical relevant data about the transit operation are documented and managed through digital systems. Proof of delivery app becomes the first access point for your mobile human resources to access the digital system through scanners, mobiles and feed the data in real-time, right from the on-field environment. It is a great convenience because managing and refreshing a database consumes a lot of human resources and increases the overall time material cost of operations for a new startup. Then, all the information like a signature, consignment number, further package details, and the source-destination information are all available on the digital system that is accompanied by a convincing proof of delivery. The work becomes much faster and drastically shoots in the productivity of the mobile workforce in the field.
2. Higher customer satisfaction
If the sender and receiver were located miles apart (geographically) are comforted when there is the trust of proof of delivery, they are more likely to use your services extensively. If the receiver acknowledges the receipt of shipment and the sender can verify it in real-time, there cannot be a better way of making them feel secure, having control over operations, and bringing in more business with a perpetually growing relationship with the brand. The delivery is a masterstroke in the direction of empowering your customers for an improved UX, it is most likely to help you increase the amount of business and reach larger goals in terms of sales and numbers.
3. Automated delivery process
The need for supervision and tracking the transit uproar operations on a mobile field is magically decreased with the presence of a real-time database, equipped with a soundproof delivery system. The earlier delivery process and last-mile operations were carried out under the supervision of supervisors and on-field managers who were taking care of deliveries, managing resources, and also handling logistics all at the same time. It is a welcome step to reduce the extent of human intervention in the delivery process and puts the in-office managers to track the status of the delivery, screen by screen with each phase of logistics.
4. Optimum mobile resource utilization
It might not be considered as a direct benefit of PoD but is indeed an added benefit because of a fertile real-time database. Because there are location services entailed with the proof of delivery, geospatial management of on-field free resources, for achieving higher delivery success and quicker turnarounds, becomes more accessible to achieve. It is one of the most lucrative benefits of building a cohesive technological digital system with a database, PoD, and technically sound on-field resources.
5. Continuous improvement of business process
Proof of delivery is like an extra mile of digitization of on-demand business and the need to personalize services for engaging your customers is always present in long-term business relationships. When all the deliveries, logistics, and processes are documented digitally, it is easier to track the number of dropouts, calculate the precision and recall, along with the failure rate. When such metrics are driving the future business strategy and optimization steps for your last-mile delivery business process, they are most likely to succeed in leaps and bounds. It is like a constant quality assurance process which comes as an added benefit of POD.
How can PoD improve the QA process?
- Better utilization of mobile resources
- More sophisticated and technically sound on-field resources
- Better customer dispute resolution
- Higher chances of effective optimization
Proof of delivery (PoD) is born out of a dire need for trust and transparency in the last mile delivery and doorstep service. It has helped numerous start-ups and businesses be more innovative and serve their customers more efficiently. Proof of delivery is considered highly beneficial. The mutability of data and fault tolerance in case of data loss is still a mystery. The industry is yet to see the new concept of technology mature and be extensively used by businesses of all scales and classes. Proof of delivery can help in management, documentation, and overall on-field process.
It should not be neglected that the quality of service primarily drives such businesses. It can be meticulously ensured by efficient and smart on-field human resources that are elevating the quality of operations, in the most skillful manner. A pod is capable of reducing the extent of human intervention and delivery process, but no business should look to absolutely eliminate people. Customers are willing to trust your brand. It can be meticulously ensured by efficient and smart on-field human resources that are elevating the quality of operations in the most skillful manner.
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